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Disclaimer
Liberty University’s hiring practices and EEO Statement are fully in compliance with both federal and state law. Federal law creates an exception to the religion component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment preference to members of their own religion.
Liberty University is in that category.
Job Description Summary
The Student Accounts Advisor I is responsible and accountable to the Supervisor. The mission of the Advisor I includes advising work.
This includes supporting work for efficient and accurate processing of inbound phone calls and face-to-face advising regarding student account questions and concerns.
It is the responsibility of the Advisor I to maintain updated and accurate information on each account with which they work.
The Advisor I is required to attend each training event for which they are scheduled so that they can stay up to date on student account-related topics.
Essential Functions and Responsibilities
1. Communicate with students and / or parents as necessary or required through phone calls, student emails and visits. Determine requirements by working with students and / or parents.
Answer inquiries by clarifying desired information; researching, locating and providing information. Assist students and / or parents with navigation of Financial Check-In online process each semester.
Communicate with students who have withdrawn from courses and have balances. Communicate and inform students of dates and deadlines.
Advise students of current account charges and fees including any projections. Resolve problems by clarifying issues; researching and exploring answers and alternative solutions;
implementing solutions; escalating unresolved problems. Assist with University departments to resolve any student account issue.
Fulfill requests by clarifying desired information; completing transactions; forwarding requests. Process over-the-phone credit card payments within PCI compliance including daily reconciliation (when necessary) in addition to walking students and parents through Online Web-payments or instructing them on how to make payments through the Cashier's office.
Offer payment plan and approved financial options based on students' current status. Assist with any service-related requests such as itemized receipts, book vouchers, tax information, etc.
2. Properly safeguard funds and account information by adhering to established internal control policies and procedures as well PCI compliance regulations.
3. Keep equipment and University systems operational by following established procedures; reporting malfunctions.
4. Update job knowledge by participating in education opportunities. Participate in regular team meetings and personal conferences with immediate supervisor.
Attend and participate in regular training opportunities.
6. Work effectively as a team member, embracing and fostering Liberty University’s mission.
7. Follow all state and federal laws, as well as Liberty University policies and procedures.
8. Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.
9. Perform other duties as assigned.
Qualifications, Credentials, and Competencies
A bachelor's degree, financial aid processing experience, and knowledge of federal / state aid programs including : PELL, FSEOG, FWS, FDLP, VTAG, Voc.
Rehab, institutional aid and scholarsips, veterans / military benefits and outsdie aid is preferred. Must be able to work a flexible schedule that may include days, evenings, and weekends and be proficident in Microsoft Office suite.
Experience with student development, student affairs, or academic affairs and fluency in Spanish or ASL preferred.
Ability to effectively utilize Microsoft Office Suite, Sharepoint, Bizflow, and Banner. Must be able to work a flexible schedule and not in default on any federal student or parent loans.
Individual must not be convicted of, or have pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, -or- be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR 668.
14(b)(18)(i)). Effective communication both verbally and in writing. Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
Excellent computer and organizational skills. Regularly required to lift 10 or fewer pounds.
Last updated : 2024-05-01
Full Time
Colleges & Universities
$46k-59k (estimate)
05/03/2024
08/01/2024
READING, PA
3,000 - 7,500
2015
JOHN HELIGER
<$5M
Colleges & Universities
The job skills required for Advisor include Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be an Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Advisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Advisor positions, which can be used as a reference in future career path planning. As an Advisor, it can be promoted into senior positions as a Career Services Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Advisor. You can explore the career advancement for an Advisor below and select your interested title to get hiring information.
If you are interested in becoming an Advisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Advisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Advisor jobs
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Step 3: View the best colleges and universities for Advisor.